March 19, 2005

Gord Miller
Nanaimo Toyota
2555 Bowen Rd.
Nanaimo, British Columbia
V9T 3L2

Dear Gord,

It is rare that we feel compelled to write a letter of testimony acknowledging an outstanding customer service experience.

Why? Because quite frankly, very few customer service experiences live up to our expectations let alone to the standards of the company's customer service guarantee.

Our experience with you surpassed both. Not only did we find you to have exemplary customer service skills, you also demonstrated excellent product knowledge and infinite patience as we reconciled our needs and evaluated our product options.

We met with six Product Advisors in three Dealerships before having the good fortune of finding you. Our patience was well rewarded.

We all thank you for your commitment to excellence and lifetime customer satisfaction. It is clear to us that you not only love what you do but that you are committed to doing it profoundly well.

Appreciatively yours,

Gerald, Shelley, Sterling and Alexia
The Clerx Family

PS. We are thrilled with our new Toyota Sienna XLE.

cc Gary Eaves

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